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Data Protection and Privacy Policy

Introduction

BraveHearts Expeditions is committed to safeguarding your privacy. This statement explains how and why we will collect, use and disclose your personal information.

References to ‘BraveHearts Expeditions’, ‘Spear of Survival’, ‘we’, ‘our’ or ‘us’ are to BraveHearts Expeditions, a registered partnership in Ghana.

BraveHearts Expeditions is an Adventure Sports and Outdoor Learning firm. We employ the adventure disciplines of hiking, abseiling, biking and kayaking to anchor vital leadership and teamwork learning for organizations that either have, or aim to develop globally successful competencies. We challenge and push our clients to exceed their physical, recreational, mental, and team working endurance in Ghana’s amazing outdoors.

This statement is a summary of how we are taking all reasonable steps to ensure your information is secure. There may be other privacy policies that apply to certain services we provide. We will make these explicit when they apply. Please read them before you subscribe for such services to ensure you are happy with our use of your information.

This policy is effective from August 2018. We will regularly check this notice and update it when necessary to be transparent about how we process and protect your information.

This policy includes:

  1. What information we collect
  2. Why we collect information
  3. Where we collect information from
  4. How long we keep your information for
  5. Who we share your personal information with
  6. How your information is secure
  7. Managing your communications from us
  8. What information we collect

We collect a variety of personally identifiable or sensitive information from you for various reasons. The type and quantity of information we collect and how we use it depends on why you are providing it. For example, we may collect:

  1. Personal details, including your full name, contact details (e.g. postal address, email address, telephone number), date of birth, records of your correspondence and engagement with us
  2. financial details, including bank or credit card details
  3. Education and employment background
  4. Photographs, video or audio recordings
  5. Equal opportunities data
  6. Physical or mental health information
  7. Criminal record.
  8. Sensitive personal data

We will normally only record sensitive, personal data (including health, religion, sexuality, ethnicity, political and philosophical beliefs) where we have your explicit consent, unless we are permitted to do so in other circumstances under data protection law.

Additional information

We also record, where applicable, based on information you provide to us and, in some cases, publicly available information:

  1. Financial information relating to you and your family
  2. Your career highlights including your current employer and other life achievements
  3. Information about your areas of interest and hobbies.

Why we collect information

Your data is collected and used by us for many interdependent purposes in support of delivering our programmes, communications and policies. Depending on how you interact with us, we use your information to:

  1. Provide you with information and administer services that you have requested
  2. Process Quester applications
  3. Process payments
  4. Process and administer a Contest you have registered for or participated in
  5. Communicate with you regarding Contests, programmes, impact and campaigns
  6. Invite you to events and sponsored challenges
  7. Send you details of adventure opportunities
  8. Share your story to inspire others
  9. Obtain information to improve our services and user experiences, including conducting surveys
  10. Keep our internal records updated, including your relationship with us and the management of any feedback or complaints
  11. Manage your communication preferences
  12. Comply with applicable laws and regulations, and requests from statutory agencies.

Building profiles and targeting communications

To provide the best entertainment experience through Spear of Survival, we may carry out targeted communication activities to ensure these are timely and relevant for you. In creating a profile, we may combine information that you have provided to us with other information when it is available (e.g. public records or social media). We do this to conduct due diligence before seeking or accepting participants. Where possible, we cleanse and remove out of date data by checking it against publicly available records such as deceased records. We do this screening to help make best use BraveHearts Expeditions resources by not sending inappropriate communications.

You can withdraw your consent, unsubscribe from or update your communications preferences at any time by contacting us using the details below. If you do make any changes, we will update your record as soon as we possibly can.

Our legal basis for processing data

In some instances we may process your information without your specific consent when we are legally allowed to do so. This will only be where it is in our legitimate interests to do so and where we are confident that such processing is not likely to prejudice your legitimate interests or rights and freedoms.

Where we are processing your personal data on the basis of your specific consent that you have given us, you are entitled to withdraw that consent at any time.

Where we collect information from

BraveHearts Expeditions may collect information in the following ways via any paper forms you complete, telephone conversations or face-to-face interactions, digital forms completed via our website or online surveys, communication via social media and through third-party companies and websites.

From you directly: E.g. when you request a newsletter or information, complete your details in a Facebook advertisement, fill out one of our Contest application forms, or participate in one of our events.

From social media: Depending on your settings or the privacy policies for social media and messaging services like Facebook, Twitter and Instagram, you might give us permission to access information from those accounts or services e.g. you may receive targeted advertisements through our use of social media audience tools.

From our website: When you visit, e.g. we use software such as Google Analytics to identify which pages on our website are visited most. This information is collected automatically. It does not contain any personal or sensitive information, so browsing is anonymous. For information on this, and the use of cookies, please see our Site Terms and Conditions.

From publicly available sources: We may collect personal details about you from the public domain, e.g. RGD, the electoral register, the phone book, LinkedIn, company annual reports and websites, and articles in newspapers and magazines.

How long we keep your information for

We keep personal information for different lengths of time dependent on what is necessary or reasonably required for the purpose.

We want to ensure that the personal information we collect from you is used appropriately to support our work together and considers any future dealings that you would like to have with us.

You can contact us at any time to ask us to remove or amend your personal information. If you ask us to stop sending you marketing communications, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

Who we share your personal information with

If you apply to Contest on Spear of Survival, we will use your personal information to run checks against official sanctions lists, which contain details of known terrorist individuals and entities (e.g. UN Sanctions). This ensures that BraveHearts Expeditions is not complicit in supporting terrorism.

We may also need to disclose your details if required to by the police, regulatory bodies or legal advisers.

We never sell your personal details with third parties for the purpose of marketing. Sometimes we may need to share your information with external organisations to provide required services. Whenever we share or transfer your personal information, we comply with the standards set by the GDPR and this privacy statement at a minimum.

How your information is secure

The security of your information is of utmost importance to us. We use reasonable measures to protect your information as required by law, in line with industry standards and in accordance with the policies BraveHearts Expeditions has set. Sensitive data is held under strict security conditions. If you have any reason to believe that any personal information we hold is no longer secure, please contact us immediately.

Managing your communications from us

You are in control of how we use your data. You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g. for safety purposes, processing your application or registering you for an event) we will do so.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  1. Ask us for a copy of, or rectification or erasure, of your information held by us
  2. Be informed about how your information is used
  3. Restrict processing (pending correction or deletion)
  4. Withdraw consent for or object to communications or direct marketing
  5. Ask for the transfer of your data electronically to a third party (data portability).

What is a cookie?

Cookies are small text files placed on your computer, mobile or tablet by websites that you visit. They help improve the functionality and performance of websites and provide website owners with information about how the site is being used. Cookies recognise a computer or device when a user returns to a website it has visited previously.

How does BraveHearts Expeditions and Spear of Survival use cookies?

We use cookies to improve the experience of visitors to our website. They allow us to understand how the website is being used and monitor the performance of our advertising. This means that we can invest in the most effective ways of raising awareness of our events.

By using our website and social media pages, you agree that unless you have set your device’s browser to reject them, we can place cookies on your device.

Tracking

We also use several third and first party tracking technologies, such as pixel tags, on our website. These help us track and improve user experience, marketing emails and allow us to monitor the performance of our marketing activity. These are not cookies.

Contact us

If you have any questions or concerns, would like more information, or to change your communications preferences, please contact us by:

  • Email at [email protected]
  • Phone on 020-454-8041
  • Writing to us at P. O. Box OF268, Accra-Ghana.